Shipping policy
Shipping Policy
Last Updated: 2/27/2025
At More Matcha, we are committed to delivering your orders in a timely and efficient manner. Please review our shipping policy to understand how we process and ship orders.
1. Processing Time
- Orders are processed within 2-3 business days after payment confirmation.
- Orders placed on weekends or holidays will be processed on the next business day.
- You will receive a confirmation email with tracking details once your order is shipped.
2. Shipping Rates & Delivery Times
We offer the following shipping options:
| Shipping Method | Estimated Delivery Time | Cost |
|---|---|---|
| Standard Shipping | 2-3 business days | 4$ |
| Orders above 50$ | 2-3 business days | FREE |
- Shipping costs are calculated at checkout based on your location and selected shipping method.
- Delivery times are estimates and may vary due to factors beyond our control, such as weather, customs processing, or carrier delays.
3. Tracking Your Order
- Once your order is shipped, you will receive a tracking number via email.
- You can track your shipment using the link provided in the email or directly on the carrier’s website.
4. Undeliverable or Lost Packages
- If your package is returned due to an incorrect address, we will contact you to arrange reshipment (additional shipping fees may apply).
- If your order is lost in transit, please contact us at info@morematcha.club, and we will assist in resolving the issue with the carrier.
5. Delays & Disruptions
While we strive to meet estimated delivery times, delays may occur due to:
- High order volumes during holidays or sales
- Unforeseen weather conditions or natural disasters
- Customs clearance for international shipments
6. Contact Us
For any shipping-related inquiries, feel free to reach out to us at:
📩 Email: info@morematcha.club